See that picture?While this conjures up memories of the story of Rip Van Winkle, that is actually a picture of me waiting for Charter Communications to bury the cable in my yard. Yep! It has been strung across over 80 feet of my yard for almost a year. Every month, right when the bill is due, we call and ask when they are gonna bury it. Every month they say they are sending someone out. In this day and age, you would think that a HUGE company like Charter would have a GPS in a truck so they could find the place!
It's funny watching their commercials..."all about the customer". Hmmmm. Wish I was THAT customer. They must pick one a year.
You know, if you are 10 minutes late for a doctor's appointment, they pass you over and you have to reschedule, but when you show up on time, the doctor can take as long as 45 minutes to get to you.
Cell companies claim they are there for you with uninterupted service, but what I have found is that they can pretty much say what they want. As for Charter, it really should not take a year to bury 80 feet of cable when it took them less than a month to run new cable throughout an entire town not far from here!
Do we have any recourse? Of course not. The doctor will get to you when he gets to you, the cell phone company doesn't care about dropped calls when you are on the road 'cause its not THEIR phone, family, emergency or life, and as for Charter...80 feet of cable is pretty insignificant to them. Hopefully it is not too expensive either, cause today I am mowing my yard. Cable or not.
